Archive for the ‘Customer Service’ Category

11 ways open source software can save you money !

Monday, August 10th, 2009

1. It almost goes without saying, but open source software (OSS) is free.

2. A vast array of high quality open source applications already exist to solve almost every conceivable business problem.

3. OSS is developed from a more efficient programming paradigm which means more applications can be hosted on a given server.

4. It is incredibly cheap to implement. £30 per year will buy a web hosting package from eukhost.com capable of running a content managed website, a CRM system, a customer support forum and a mailing list manager with 24/7 high quality server-level technical support. This kind of cheap web hosting package is conceivably the 10th wonder of the world.

5. If you do need to “scale out” there are no huge licensing costs. You just need more cheap hardware.

6. A multitude of free pre-written extensions mean that many applications can be enhanced and customised with a few clicks

7. The lack of up front costs mean that OSS applications can be up and running in weeks rather than months or even years. Your organisation becomes more agile.

8. OSS is easy to install can be installed by any non-technical person. The biggest barrier to installation is not believing that it could be this easy.

9. You are able to implement systems that would otherwise be outside your budget. This makes you or your organisation more efficient and gives you competitive advantage.

10. Any computer literate person can quickly install and implement a number of open source systems using a Linux web hosting account costing £30 per year. All without the need for special training or highly paid consultants. Seriously.

11. OSS server software is mature, robust and reliable. On going software maintenance costs can be zero or very low cost.

Open source software is not necessarily the best commercial decision in every circumstance but when you need to get something done quickly and on a low budget then it has clear advantages.

///bfamuis8r7

Amazing High Speed Robots

Thursday, July 9th, 2009

What happens when these things are building houses ? Seriously.

Salesforce does content management …

Wednesday, June 24th, 2009

Salesforce have launched a new product called “Salesforce Sites” which allows Salesforce customers to easily create content managed websites with workflow and full CRM integration. I’ve only seen the demo video (link below) but it looks like it could live up to it’s claim that:

“Salesforce.com will change forever the way businesses build websites”

http://salesforce.vo.llnwd.net/o1/us/us/Sites/sites_techoverview.mov

Google Wave

Saturday, June 6th, 2009

The following is a video demo of “Google Wave” presented at Google IO 2009

Wave is Google’s replacement for email. It is stunning in a number of ways and I think it will revolutionise business communication, collaboration, customer service and of course content management. The user interface alone will reset peoples expectations of what constitutes good or even *usable* software.

The video is 1 hour 20 minutes long. You don’t have to watch it all to get an idea of how ground breaking Google Wave but there are amazing revelations all the way through. I’m not easily impressed but Google Wave is the most impressive piece of software I’ve ever seen.

Google Wave is being developed by the same developers that created Google Maps and is due for release as open source software in Autumn 2009 !

If anyone reading this can see the transformational potential of hooking Wave into a CRM such as Salesforce and would like to sponsor a bit of development, then please contact me.

More information about Google Wave

Top 5 reasons why the customer is always right – is wrong

Thursday, March 20th, 2008

I really enjoyed the following article from Alexander Kjerulf.

Top 5 reasons why “The customer is always right”  is wrong.

I’m all for absolutely first class customer service, but this doesn’t mean allowing customers to be abusive or unreasonable.

Not only do Alexanders points make good business sense, but I think they also address a fundamental and increasing problem in society – a lack of basic manners.